How we handle your information.

This policy applies to all personal information collected by Mint Property Advisory Pty Ltd (we, us, our) through our website mintpropertyadvisory.com.au, our email address, phone enquiries, lead-generation forms operated on our behalf (including Meta / Facebook / Instagram Instant Forms), and any other channels through which you interact with us.

By providing your personal information to us, you consent to us collecting, holding, using and disclosing it in accordance with this policy.

The types of personal information we typically collect include:

• Contact details: full name, email address, phone number, city / state.
• Property and investment brief: asset class, budget range, yield target, timing, borrowing structure, and any details you voluntarily share with us about your investment mandate.
• Correspondence: emails, messages, phone-call notes and any documents you share with us.
• Referral / testimonial information: where you consent to be named or quoted publicly.
• Technical information: device type, browser and general geographic region — collected only if we later enable analytics (see section 11).

We do not knowingly collect sensitive information (health, biometric, criminal record, etc.). If you volunteer any, we will only use it for the purpose you provided it.

We collect personal information directly from you when you:

• Complete the contact form on our website;
• Submit a Meta / Facebook / Instagram Lead Ad (Instant Form) referring to our services;
• Email us at info@mintpropertyadvisory.com.au;
• Speak to us over the phone;
• Engage us as a client under our Gold or Platinum package agreement.

We may also receive personal information from selling agents, brokers, valuers, lenders and other third-party stakeholders in the course of representing you in a property acquisition — always for the purpose you have engaged us to undertake.

We use personal information for the following purposes:

• To respond to your enquiry and provide you with information about our services;
• To provide buyer’s advocacy services under our engagement agreement (property search, negotiation, due-diligence coordination, auction bidding, settlement management);
• To communicate with you about your engagement, market updates and opportunities that match your brief;
• To improve and personalise our website and services;
• To comply with our legal, regulatory and licensing obligations as an Agents Representative in Victoria;
• For any other purpose you specifically consent to.

We do not sell your personal information. We do not use it for third-party direct marketing without your explicit consent.

We only share your personal information where necessary and with parties who are bound to protect it. This may include:

• Service providers we use to run our business — including our email delivery provider (Resend, Inc.), website and database hosting providers, and cloud storage;
• Selling agents, vendors, solicitors, brokers, valuers, building inspectors, tenants and other stakeholders where necessary to represent you in a specific property acquisition;
• Government, regulatory or law-enforcement bodies where we are legally required to do so (for example under the Estate Agents Act 1980 (Vic));
• Professional advisors (accountants, lawyers, insurers) where relevant and confidential.

We do not disclose your personal information to any party for the purposes of unrelated marketing.

We may advertise our services through Meta Platforms Ireland Limited (Meta) — including Facebook and Instagram — using Lead Ads (Instant Forms). When you submit an Instant Form:

• Meta collects the personal information you enter into that form (typically full name, email address, phone number and any additional questions we specify);
• Meta transmits that information to us so we can respond to your enquiry;
• Meta’s own use of your data on their platform is governed by Meta’s Privacy Policy, over which we have no control;
• We only use the information you submitted for the purpose of contacting you about the service you enquired about;
• You may withdraw your consent at any time by emailing us at info@mintpropertyadvisory.com.au.

Some of our service providers are based outside Australia. In particular, our email delivery provider (Resend, Inc.) is based in the United States and our website and database infrastructure may be hosted in servers located in the United States or the European Union.

Where we transfer personal information overseas, we take reasonable steps to ensure the recipient is bound by comparable privacy obligations to the Australian Privacy Principles.

We store personal information in secure cloud-hosted databases with encryption in transit and at rest. Access is restricted to personnel who require it to do their work.

We retain your personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law (for example, the Estate Agents Act 1980 (Vic) requires records to be retained for seven years). When information is no longer required, we take reasonable steps to destroy or de-identify it.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. If you believe your personal information has been compromised, please contact us immediately.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you;
• Correct any inaccurate, out-of-date, incomplete, irrelevant or misleading information;
• Request deletion of your personal information, subject to our legal retention obligations;
• Opt out of any electronic marketing communications (each communication will contain an unsubscribe option);
• Withdraw your consent at any time for future uses of your information;
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs — see oaic.gov.au.

To exercise any of these rights, email us at info@mintpropertyadvisory.com.au. We will respond within a reasonable timeframe and, in most cases, within 30 days.

Our website does not currently use tracking cookies or third-party analytics. If we introduce cookies or analytics tools (such as Google Analytics or Meta Pixel) in the future, we will update this policy and, where required, obtain your consent.

Advertisements served on Meta platforms may use Meta’s own cookies and pixels, which are governed by Meta’s Cookies Policy.

Our services are directed at adults engaged in commercial property investment. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes to our practices, our services or applicable law. The most current version will always be published at this URL, with the “Last updated” date at the top of the page. Material changes will be brought to the attention of current clients directly.

Any question, request or complaint about this policy or your personal information should be directed to:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.